Shared URL content update to improve search engine optimization

ABSTRACT

A computer program product, a method, and an information handling system is provided to associate keywords used for unsuccessfully searching for a shared URL contents with a confidence level of predicting an adjustment of search engine optimization (SEO) for finding the shared URL due to changing the shared URL contents and performing an action based on the confidence level.

BACKGROUND

The invention relates to a computing environment, and more particularlyto a computer program, method, and system for identifying improvementsin a shared URL contents to improve a search engine's ability to findinformation in the shared URL contents, that is, a search engineoptimization (SEO).

SUMMARY

According to one embodiment of the invention, there is provided acomputer program product predicting an adjustment of SEO of a shared URLdue to changing a shared URL contents comprising a plurality ofinstructions stored thereon, which, when executed by a processor, causethe processor to perform operations. The operations performed includereceiving a shared URL with a shared URL contents answering a questionfrom an unsuccessful search effort by a user to find the shared URLcontents. The computer program product retrieving at least one keywordfrom the unsuccessful search effort. The computer program productassociating at least one keyword from the keywords with the shared URLcontents. The computer program product characterizing the at least onekeyword to form an at least one keyword shared URL contentscharacterization. The computer program product utilizing the at leastone keyword shared URL contents characterization to predict a confidencelevel of adjusting of the SEO of the shared URL based on changing the atleast one keyword in the shared URL contents and performing an actionbased on the confidence level,

According to another embodiment of the invention there is a method forpredicting an adjustment of SEO of a shared URL due to changing a sharedURL contents, the method implemented by a processor. The methodreceiving a shared URL with a shared URL contents answering a questionfrom an unsuccessful search effort by a user to find the shared URLcontents. The method retrieving at least one keyword from theunsuccessful search effort. The method associating at least one keywordfrom the keywords with the shared URL contents. The methodcharacterizing the at least one keyword to form an at least one keywordshared URL contents characterization. The method utilizing the at leastone keyword shared URL contents characterization to predict a confidencelevel of adjusting of the SEO of the shared URL based on changing the atleast one keyword in the shared URL contents and performing an actionbased on the confidence level.

According to another embodiment of the invention there is an informationhandling system for predicting an adjustment of SEO of a shared URL dueto changing a shared URL contents, the information handling systemcomprising: at least one processor; a memory coupled to the at least oneprocessor; a set of instructions stored in the memory and executed bythe at least one processor wherein the set of instructions performoperations. The operations including receiving a shared URL with ashared URL contents answering a question from an unsuccessful searcheffort by a user to find the shared URL contents. The operationsincluding retrieving at least one keyword from the unsuccessful searcheffort. The operations including associating at least one keyword fromthe keywords with the shared URL contents. The operations includingcharacterizing the at least one keyword to form an at least one keywordshared URL contents characterization. The operations including utilizingthe at least one keyword shared URL contents characterization to predicta confidence level of adjusting of the SEO of the shared URL based onchanging the at least one keyword in the shared URL contents andperforming an action based on the confidence level.

BRIEF DESCRIPTION OF THE DRAWINGS

The above-mentioned features of the present invention may be betterunderstood, and its numerous objects, features, and advantages madeapparent to those skilled in the art by taken in conjunction with theaccompanying drawings wherein like reference numerals denote likeelements and in which:

FIG. 1 depicts a computer system 100 according to an embodiment of thepresent invention and is a block diagram example of a data processingsystem in which the methods described herein can be implemented.

FIG. 2 depicts a functional set of components and a flow of control forretrieving a search history related to finding a URL and identifyingupdates to the URL to make it easier to find the URL according to animprovement criteria.

FIG. 3 illustrates a process 300 for an example embodiment of theinvention herein comprising the functional components in FIG. 2.

DETAILED DESCRIPTION

Embodiments of the invention are described below with reference todrawings in detail.

Often, people recognize a need to find information to complete a task,an assignment, or answer a question. Many people have devices that theyuse to search for the information needed to complete the task. A user ofthe device will typically use a Browser or a search engine to find theinformation. If the user is not successful, then the user may trygetting help to receive the information. While the user is getting help,the user may be directed to a URL where the information is available.For the purposes of this disclosure the URL to which the user isdirected is called a shared URL. Since the information is available onthe shared URL, there are many cases, where updating the keywords in thecontent of the shared URL; hereafter referred to as “shared URLcontents” would improve the ability for a search engine to find theinformation. Currently, the user's history for searching the informationis not used to update the shared URL contents.

In view of the deficiencies in prior art, various method, system, andcomputer program product embodiments of the invention are providedherein. This invention takes advantage of a plurality of user's attemptsto find the information to make a determination if the shared URLcontent should be updated according to a policy and may in someembodiments recommend updating or actually making updates to the sharedURL contents.

Referring to FIG. 1, a schematic of a processing system 100 is shownwherein the methods of this invention may be implemented. The processingsystem 100 is only one example of a suitable system and is not intendedto suggest any limitation as to the scope of use or functionality ofembodiments of the invention described herein. Regardless, the system100 is capable of implementing and/or performing any of thefunctionality set forth herein. In the system 100 there is a computersystem 112, which is operational with numerous other general purpose orspecial purpose computing system environments or configurations.Examples of well-known computing systems, environments, and/orconfigurations that may be suitable for use with the computer system 112include, but are not limited to, personal computer systems, servercomputer systems, thin clients, thick clients, handheld or laptopdevices, multiprocessor systems, microprocessor-based systems, set topboxes, programmable consumer electronics, network PCs, minicomputersystems, mainframe computer systems, and distributed cloud computingenvironments that include any of the above systems or devices, and thelike.

The computer system 112 may be described in the general context ofcomputer system-executable instructions, such as program modules, beingexecuted by a computer system. Generally, program modules may includeroutines, programs, objects, components, logic, data structures, and soon that perform particular tasks or implement particular abstract datatypes. The computer system 112 may be practiced in distributed cloudcomputing environments where tasks are performed by remote processingdevices that are linked through a communications network. In adistributed cloud computing environment, program modules may be locatedin both local and remote computer system storage media including memorystorage devices.

As shown in FIG. 1, the computer system 112 in the system environment100 is shown in the form of a general-purpose computing device. Thecomponents of the computer system 112 may include, but are not limitedto, a set of one or more processors or processing units 116, a systemmemory 128, and a bus 118 that couples various system componentsincluding the system memory 128 to the processor 116.

The bus 118 represents one or more of any of several types of busstructures, including a memory bus or memory controller, a peripheralbus, an accelerated graphics port, and a processor or local bus usingany of a variety of bus architectures. By way of example, and notlimitation, such architectures include the Industry StandardArchitecture (ISA) bus, the Micro Channel Architecture (MCA) bus, theEnhanced ISA (EISA) bus, the Video Electronics Standards Association(VESA) local bus, and the Peripheral Component Interconnects (PCI) bus.

The computer system 112 typically includes a variety of computer systemreadable media. Such media may be any available media that is accessibleby the computer system 112, and it includes both volatile andnon-volatile media, removable and non-removable media.

The system memory 128 can include computer system readable media in theform of volatile memory, such as random access memory (RAM) 130 and/or acache memory 132. The computer system 112 may further include otherremovable/non-removable, volatile/non-volatile computer system storagemedia. By way of example only, a storage system 134 can be provided forreading from and writing to a non-removable, non-volatile magnetic media(not shown and typically called a “hard drive”). Although not shown, amagnetic disk drive for reading from and writing to a removable,non-volatile magnetic disk (e.g., a “floppy disk”), and an optical diskdrive for reading from or writing to a removable, non-volatile opticaldisk such as a CD-ROM, DVD-ROM or other optical media can be provided.In such instances, each can be connected to the bus 118 by one or moredata media interfaces. As will be further depicted and described below,the system memory 128 may include at least one program product having aset (e.g., at least one) of program modules 142 that are configured tocarry out the functions of embodiments of the invention.

A program/utility 140, having the set (at least one) of program modules142, may be stored in the system memory 128 by way of example, and notlimitation, as well as an operating system, one or more applicationprograms, other program modules, and program data. Each of the operatingsystems may have one or more application programs, other programmodules, and program data or some combination thereof, and may includean implementation of a networking environment. The program modules 142generally carry out the functions and/or methodologies of embodiments ofthe invention as described herein.

The computer system 112 may also communicate with a set of one or moreexternal devices 114 such as a keyboard, a pointing device, a display124, a tablet, a digital pen, etc. wherein these one or more devicesenable a user to interact with the computer system 112; and/or anydevices (e.g., network card, modem, etc.) that enable the computersystem 112 to communicate with one or more other computing devices. Suchcommunication can occur via Input/Output (I/O) interfaces 122. Theseinclude wireless devices and other devices that may be connected to thecomputer system 112, such as, a USB port, which may be used by a tabletdevice (not shown). Still yet, the computer system 112 can communicatewith one or more networks such as a local area network (LAN), a generalwide area network (WAN), and/or a public network (e.g., the Internet)via a network adapter 120. As depicted, a network adapter 120communicates with the other components of the computer system 112 viathe bus 118. It should be understood that although not shown, otherhardware and/or software components could be used in conjunction withthe computer system 112. Examples include, but are not limited to:microcode, device drivers, redundant processing units, external diskdrive arrays, RAID systems, tape drives, and data archival storagesystems, etc.

FIG. 2 depicts a functional set of components and a flow of control forachieving an embodiment of aspects of the invention, more specifically,for retrieving a search history related to finding a shared URL andidentifying updates to the shared URL contents 218 to make it easier tofind the shared URL according to an improvement criteria. An aspect ofthe invention is described in an example scenario. The user is acustomer 215 that bought a product. The product could be any product,for example, but not limited to, a leaf blower, a vacuum, an imageeditor, and etc. The customer 215 is trying to find out why the productis not working properly or how to get it to perform some type operation.The customer 215 brings up a search engine using a Browser 217. Thecustomer 215 tries different words and word combinations while searchingfor the answer to the question. The Browser 217 returns URLs using itsinternal search algorithm. The customer 215 may select different URLsreturned by the Browser 217. However, none of the selected URLs appearto provide the information to get the product to perform the requestedoperation. After, a period of time the customer 215 uses Browser 217 byaccessing the product's web site and an on-line help support [not shown]interface which contacts some type of product support, hereafter calledcustomer contact 220. Other methods for contact might be used, forexample, but not limited to, phone, email, short message service (SMS),texting, posting a message, and etc. The customer contact 220 could bean actual person or even a voice response system with an artificialintelligence (AI) capability.

The customer contact 220 communicates with customer 215 and byclarifying the desired information finds the specific informationavailable as content on a URL and communicates the URL to customer 215.The customer accesses the URL and verifies that the content on the URLcontains the information. During this process the URL is identified as aURL to share, a shared URL with shared URL contents 218. In someembodiments, the determination that the shared URL contents 218 resolvesthe customer 215 request for information may be done when the customercontact 220 identifies the shared URL. In another embodiment, it couldbe after the customer verifies the information actually resolves theproblem via a customer survey. While the customer 215 communicates withcustomer contact 220 various information is collected. The informationmay be as simple as key words the customer 215 used with the customercontact 220 to describe the problem initially or it could be as complexas retrieving information about the effort to find the information viasearching via Browser 217, posting comments on a forum, social mediaqueries, and the like. The information, may be, for example, derivedfrom interactions via instant messages between customer 215 and customercontact 220.

The customer contact 220 contains a processing engine 225 that receivesthe collected information and identifies at least one keyword 210 thatthe customer 215 tried to use to find the information. The processingengine 225 utilizes confidence algorithm 230 which interfaces withrepository 250. The repository 250 may have various elements. Theelements may include, but are not limited to, for example, historicalactivity 252 that captured other search terms used in the past forsimilar content stored in content repository 254, and admin rules 256that are followed when interfacing with repository 250. The confidencealgorithm 230 associates at least one keyword from the keywords with theshared URL contents 218 and characterizes the at least one keyword toform an at least one keyword shared URL contents 218 characterization.The confidence algorithm 230 attempts to evaluate if the shared URLcontents 218 should be revised to reflect a predicted improvement inSEO. Consideration may include historical activity 252 that includessearch terms customers have used in the past while searching for similarcontent. The similar content and a characterization of the similarcontent may be in content repository 254 that may include other featuresbeing searched. The confidence algorithm 230 utilizes the at least onekeyword shared URL contents 218 characterization to predict a confidencelevel of adjusting of the SEO of the shared URL based on changing the atleast one keyword in the shared URL contents 218. The change may be anaddition of one keyword, a change of a second keyword, an addition of athird keyword, and etc.

The confidence algorithm 230 may apply various admin rules 256 based ondifferent optimization rules. The rules could be by target customerGroup, a specific product, a product type, an industry product type, orany other tasks, factors, triggers, and the like. Using the admin rules256, the confidence algorithm 230 may utilize some type of statisticalassessment to predict if a change to the shared URL contents 218 shouldbe made. When the confidence algorithm 230 determines that a missingkeyword has a high probability of improving SEO 232, the confidencealgorithm performs a high confidence algorithm 232, such as, forexample, but not limited to, adding additional information to repository250 under a predicted improvement to SEO category, updating or changingcontent in shared URL contents 218, making a recommendation to changethe shared URL contents 218, and the like. However, if the confidencealgorithm 230 determines that adding a missing keyword has a lowprobability of improving SEO 234, the confidence algorithm 230 performsa low confidence algorithm 234, such as, for example, but not limitedto, making a determination of not adding a missing keyword to the sharedURL contents 218, adding the missing keyword to the repository 250 undera not predicted to improve SEO category, a revise product documentationcategory, and the like. The confidence algorithm 230 may have anArtificial Intelligence (AI) component that learns which search termsare relevant and utilizes a feedback loop adding new evaluations and newresults to determine which search terms are relevant. The feedback loopwould have expected advantages, such as, speeding up processing time,improving customer satisfaction and increasing the quality of thekeywords in the shared URL contents 218 to improve its discoverabilityto customers.

FIG. 3 depicts an example embodiment depicting an example flow of sharedURL processing. The process begins at step 300 where a customer 215 hascontacted customer contact 220 with a request for support. The contactto customer contact 220 could be via any communication technique. In theexample embodiment of FIG. 2, the user utilizes Browser 217 to contactcustomer contact 220. By way of example and without limitation, othercommunication techniques such as, telephone, instant messages (IM),shared message services (SMS), forums, social media, texting, smartphone application, and the like may be utilized. The customer contact220 may even be a voice response system service that itself usesartificial intelligence (AI) to communicate with customer 215. Thecommunication between customer contact 220 and the customer 215 couldbe, for example and without limitation, one or more of the following:verbal, text, text selections, short message service (SMS), instantmessage, interactive voice response, numeric keyboard, Browser 217 GUIelements, and the like. The process proceeds to step 302.

If at step 302, the customer contact 220 is unable to identify a URL toshare with the customer with the shared URL contents 218 to answer thecustomer's question, the process proceeds to step 320 and ends. However,if the customer contact 220 identifies a shared URL with the shared URLcontents 218 answering the request for support, the process continues tostep 303. The shared URL contents 218 may contain, for example andwithout limitation, directions to perform steps, part replacementinformation, not supported disclaimer, or any content that helps answeror resolve the question posed by the customer 215. The identification ofthe shared URL may be provided to the customer 215 via any of thecommunication technologies. It could be, for example, a description ofsteps to follow to land on the shared URL contents 218 by utilizing theBrowser 217. At step 303, the process continues by attempting toretrieve keywords from the customer's unsuccessful search effort. Thedetermination could be by any means, for example, and withoutlimitation, words spoken by the customer 215 into a voice responsesystem, keywords used in searches utilizing Browser 217, keywords usedin an SMS with customer contact 220, keywords used on a forum, and thelike. After attempting to retrieve keywords from the customer'sunsuccessful search effort, the process proceeds to step 304 where adetermination is made as to if there are at least one keyword 210associated with customer's unsuccessful search effort identified. Ifthere are no at least one keyword 210 identified, the process proceedsto step 320 where no further action is taken. If at least one keyword210 are identified, the process proceeds to step 306, where the at leastone keyword 210 are used by processing engine 225 to interface withrepository 250 to characterize the at least one keyword 210.

The repository 250 may be a database management system (DBMS) supportingindexing, queries, and other typical database features. It could be anydata store for recording and retrieving data. The repository 250 mayinclude various elements, for example, but not limited to, historicalactivity 252 that records a history of interactions by different usersby various methods, a content repository 254, that identifies, forexample, product features and associates the product features with webpages, user Browser activity when reaching web pages, and admin rules250 that may determine policies for capturing information, rules forchanging Web pages, and the like. The repository 250 may have defaultrules for tracking of keywords and associating keywords with Web pages.The repository 250 may be adaptive and may automatically adjust based onfeedback via artificial intelligence (AI) technology. Although the userinterface depicted in FIG. 2 is Browser 217, any user interface may beused. The user interface may provide a GUI where the user inputsparameters as menu entries, command line entries, scripts entries,configuration files, .xml files, or any other means of providing therequired information.

In some embodiments, the system may derive the required information froma history of accesses kept by the Browser 217. The Browser 217 or thesearch engine used by the customer 216 may provide ApplicationProgramming Interfaces (APIs) such as a Representational state transfer(REST) to support retrieving the Browser 217 search history. As thesystem may keep track of information extracted from the search historyto identify at least one keyword 210 and determine an initial confidenceassociated with the identified at least one keyword 210 based onpatterns of access and queries. During step 306, the processing engine225 uses confidence algorithm 230 to access the repository 250 and tocharacterize the at least one keyword 210. The characterizationidentifies at least one keyword to form an at least one keyword sharedURL contents 218 characterization. The process then proceeds to step 308where the confidence algorithm 230 is applied utilizing the at least onekeyword shared URL contents 218 characterization to predict a confidencelevel of adjusting of the SEO of the shared URL based on changing the atleast one keyword in the shared URL contents.

The confidence algorithm 230 formulates queries against the repository250 to determine how the at least one keyword 210 have been used byothers. The historical activity 252 may be retrieved as well as theinformation from the content repository 254 to find associations betweenthe usages and products. Natural language processing (NLP) may beapplied to the historical activity 252, to the at least one keyword 210,and the content repository 254 to categorize each of the at least onekeyword 210 and associate them with the shared URL contents 218. Deepanalytic analysis and artificial intelligence technologies may be usedto adjust the categorization. Feedback from Subject Matter Experts(SMEs), product representatives, and other user feedback may be used totune the characterization and form a confidence level or ranking thatthe at least one keyword 210 affect the SEO of the shared URL. In mostcases, adding any keyword from the at least one keyword 210 to theshared URL contents 218 is unlikely to reduce the SEO of the shared URL.However, adding some terms may have unwanted side effects. For example,some keywords may not relate to the specific product or cause anundesirable association. Some embodiments may have different processesrelated to at least one keyword 210 based on different criteria. Theactions that follow depend on the confidence level and the admin rules256.

The illustrative embodiment is based on a predicted improvement of theSEO for the shared URL based on the confidence algorithm 230. Once theconfidence level in step 308 is determined, the process continues tostep 310. If the confidence is high that adding at least one keyword 210to the shared URL contents 218 improves the SEO for the shared URL, thenthe process continues to step 318 where the Perform high confidencealgorithm 232 is taken. The at least one keyword 210 are identified ascontributing to improving SEO for the shared URL and the confidencealgorithm 230 adds the at least one keyword 210 to the repository 250indicating a high confidence of improving SEO for the shared URL.Depending on the admin rules 256, the at least one keyword 210 may beadded to the shared URL contents 218. There may be different rankingsfor different keywords in the at least one keyword 210 and differentsteps taken. For example, the admin rules 256 may have differentprocedures based on number of customer contacts. If a first keyword inat least one keyword 210 is below a threshold number of contacts, noupdate may be made for the first keyword. However, if a second keywordin at least one keyword 210 is above a threshold number of contacts, anupdate adding the second keyword may be made to the shared URL contents218. The update may be automated, for example by adding a tag for thesecond keyword, adding the second keyword as text, or the update mayrequire a user involvement, for example, by producing a reportrecommending a change to the text in the shared URL contents 218.

If in step 310, a determination is made that the Confidence level is nothigh, the process continues to step 312 where a determination is made asto if the Confidence level is low, that is, that the usage of the atleast one keyword 210 in the shared URL contents 218 will affect the SEOis below a predetermined low threshold. If the Confidence level is low,then the low confidence algorithm 234 is taken. The low confidencealgorithm 234 may proceed by adding at least one keyword 210 to therepository 260 as a low threshold for affecting the SEO. If thedetermination is made as to if the Confidence level is not low, then theprocess proceeds to step 316 where the unclear confidence algorithm 236is taken. The unclear confidence algorithm 236 may be adding the atleast one keyword 210 to the repository 250 as an unclear candidate foraffecting the SEO, which contributes to captured information forsubsequent usage.

The present invention may be a system, a method, and/or a computerprogram product. The computer program product may include a computerreadable storage medium (or media) having computer readable programinstructions thereon for causing a processor to carry out aspects of thepresent invention.

The computer readable storage medium can be a tangible device that canretain and store instructions for use by an instruction executiondevice. The computer readable storage medium may be, for example, but isnot limited to, an electronic storage device, a magnetic storage device,an optical storage device, an electromagnetic storage device, asemiconductor storage device, or any suitable combination of theforegoing. A non-exhaustive list of more specific examples of thecomputer readable storage medium includes the following: a portablecomputer diskette, a hard disk, a random access memory (RAM), aread-only memory (ROM), an erasable programmable read-only memory (EPROMor Flash memory), a static random access memory (SRAM), a portablecompact disc read-only memory (CD-ROM), a digital versatile disk (DVD),a memory stick, a floppy disk, a mechanically encoded device such aspunch-cards or raised structures in a groove having instructionsrecorded thereon, and any suitable combination of the foregoing. Acomputer readable storage medium, as used herein, is not to be construedas being transitory signals per se, such as radio waves or other freelypropagating electromagnetic waves, electromagnetic waves propagatingthrough a waveguide or other transmission media (e.g., light pulsespassing through a fiber-optic cable), or electrical signals transmittedthrough a wire.

Computer readable program instructions described herein can bedownloaded to respective computing/processing devices from a computerreadable storage medium or to an external computer or external storagedevice via a network, for example, the Internet, a local area network, awide area network and/or a wireless network. The network may comprisecopper transmission cables, optical transmission fibers, wirelesstransmission, routers, firewalls, switches, gateway computers and/oredge servers. A network adapter card or network interface in eachcomputing/processing device receives computer readable programinstructions from the network and forwards the computer readable programinstructions for storage in a computer readable storage medium withinthe respective computing/processing device.

Computer readable program instructions for carrying out operations ofthe present invention may be assembler instructions,instruction-set-architecture (ISA) instructions, machine instructions,machine dependent instructions, microcode, firmware instructions,state-setting data, or either source code or object code written in anycombination of one or more programming languages, including an objectoriented programming language such as Smalltalk, C++ or the like, andconventional procedural programming languages, such as the “C”programming language or similar programming languages. The computerreadable program instructions may execute entirely on the user'scomputer, partly on the user's computer, as a stand-alone softwarepackage, partly on the user's computer and partly on a remote computeror entirely on the remote computer or server. In the latter scenario,the remote computer may be connected to the user's computer through anytype of network, including a local area network (LAN) or a wide areanetwork (WAN), or the connection may be made to an external computer(for example, through the Internet using an Internet Service Provider).In some embodiments, electronic circuitry including, for example,programmable logic circuitry, field-programmable gate arrays (FPGA), orprogrammable logic arrays (PLA) may execute the computer readableprogram instructions by utilizing state information of the computerreadable program instructions to personalize the electronic circuitry,in order to perform aspects of the present invention.

Aspects of the present invention are described herein with reference toflowchart illustrations and/or block diagrams of methods, apparatus(systems), and computer program products according to embodiments of theinvention. It will be understood that each block of the flowchartillustrations and/or block diagrams, and combinations of blocks in theflowchart illustrations and/or block diagrams, can be implemented bycomputer readable program instructions.

These computer readable program instructions may be provided to aprocessor of a general purpose computer, special purpose computer, orother programmable data processing apparatus to produce a machine, suchthat the instructions, which execute via the processor of the computeror other programmable data processing apparatus, create means forimplementing the functions/acts specified in the flowchart and/or blockdiagram block or blocks. These computer readable program instructionsmay also be stored in a computer readable storage medium that can directa computer, a programmable data processing apparatus, and/or otherdevices to function in a particular manner, such that the computerreadable storage medium having instructions stored therein comprises anarticle of manufacture including instructions which implement aspects ofthe function/act specified in the flowchart and/or block diagram blockor blocks.

The computer readable program instructions may also be loaded onto acomputer, other programmable data processing apparatus, or other deviceto cause a series of operational steps to be performed on the computer,other programmable apparatus or other device to produce a computerimplemented process, such that the instructions which execute on thecomputer, other programmable apparatus, or other device implement thefunctions/acts specified in the flowchart and/or block diagram block orblocks.

The flowchart and block diagrams in the Figures illustrate thearchitecture, functionality, and operation of possible implementationsof systems, methods, and computer program products according to variousembodiments of the present invention. In this regard, each block in theflowchart or block diagrams may represent a module, segment, or portionof instructions, which comprises one or more executable instructions forimplementing the specified logical function(s). In some alternativeimplementations, the functions noted in the block may occur out of theorder noted in the figures. For example, two blocks shown in successionmay, in fact, be executed substantially concurrently, or the blocks maysometimes be executed in the reverse order, depending upon thefunctionality involved. It will also be noted that each block of theblock diagrams and/or flowchart illustration, and combinations of blocksin the block diagrams and/or flowchart illustration, can be implementedby special purpose hardware-based systems that perform the specifiedfunctions or acts or carry out combinations of special purpose hardwareand computer instructions.

What is claimed is:
 1. A computer readable storage medium predicting anadjustment of search engine optimization (SEO) of a shared URL due tochanging a shared URL contents comprising a plurality of instructionsstored thereon, which, when executed by a processor, cause the processorto perform operations comprising: receiving a shared URL with a sharedURL contents answering a question from an unsuccessful search effort bya user to find the shared URL contents; retrieving at least one keywordfrom the unsuccessful search effort; associating at least one keywordfrom the keywords with the shared URL contents; characterizing the atleast one keyword to form an at least one keyword shared URL contentscharacterization; utilizing the at least one keyword shared URL contentscharacterization to predict a confidence level of adjusting of the SEOof the shared URL based on changing the at least one keyword in theshared URL contents; and performing an action based on the confidencelevel.
 2. The computer readable storage medium of claim 1, wherein theunsuccessful search effort is a browser search and operations furthercomprising: retrieving a search history from the browser.
 3. Thecomputer readable storage medium of claim 1, wherein the action isadding the at least one keyword to the shared URL contents.
 4. Thecomputer readable storage medium of claim 3, wherein the at least onekeyword is added automatically as a text to the shared URL contents. 5.The computer readable storage medium of claim 3, wherein the at leastone keyword is added automatically as a tag to the shared URL contents.6. The computer readable storage medium of claim 1, wherein the actionis adding the at least one keyword to a repository based on theconfidence level.
 7. The computer readable storage medium of claim 6,wherein the action further comprises: associating the at least onekeywords with a product in the repository.
 8. The computer readablestorage medium of claim 7, wherein the action further comprises:applying administration rules to the confidence level with the at leastone keyword and the product to determine a new action.
 9. The computerreadable storage medium of claim 8, wherein the new action furthercomprises: identifying a first keyword in the at least one keyword witha high confidence level and a second keyword in the at least one keywordwith a low confidence level; adding the first keyword to the shared URLcontents; and inhibiting adding the second keyword to the shared URLcontents.
 10. A method for predicting an adjustment of SEO of a sharedURL due to changing a shared URL contents, the method implemented by aprocessor, comprising: receiving a shared URL with a shared URL contentsanswering a question from an unsuccessful search effort by a user tofind the shared URL contents; retrieving at least one keyword from theunsuccessful search effort; associating at least one keyword from thekeywords with the shared URL contents; characterizing the at least onekeyword to form an at least one keyword shared URL contentscharacterization; utilizing the at least one keyword shared URL contentscharacterization to predict a confidence level of adjusting of the SEOof the shared URL based on changing the at least one keyword in theshared URL contents; and performing an action based on the confidencelevel.
 11. The method of claim 10, wherein the unsuccessful searcheffort is a browser search and operations further comprising: retrievinga search history from the browser.
 12. The method of claim 10, whereinthe action is adding the at least one keyword to the shared URLcontents.
 13. The method of claim 12, wherein the at least one keywordis added automatically as a text to the shared URL contents.
 14. Themethod of claim 12, wherein the at least one keyword is addedautomatically as a tag to the shared URL contents.
 15. An informationhandling system for predicting an adjustment of SEO of a shared URL dueto changing a shared URL contents, the information handling systemcomprising: at least one processor; a memory coupled to the at least oneprocessor; a set of instructions stored in the memory and executed bythe at least one processor for monitoring user's governance compliancewherein the set of instructions perform operations including: receivinga shared URL with a shared URL contents answering a question from anunsuccessful search effort by a user to find the shared URL contents;retrieving at least one keyword from the unsuccessful search effort;associating at least one keyword from the keywords with the shared URLcontents; characterizing the at least one keyword to form an at leastone keyword shared URL contents characterization; utilizing the at leastone keyword shared URL contents characterization to predict a confidencelevel of adjusting of the SEO of the shared URL based on changing the atleast one keyword in the shared URL contents; and performing an actionbased on the confidence level.
 16. The information handling system ofclaim 15, wherein the unsuccessful search effort is a browser search andoperations further comprising: retrieving a search history from thebrowser.
 17. The information handling system of claim 15, wherein theaction is adding the at least one keyword to the shared URL contents.18. The information handling system of claim 17, wherein the at leastone keyword is added automatically as a text to the shared URL contents.19. The information handling system of claim 17, wherein the at leastone keyword is added automatically as a tag to the shared URL contents.20. The information handling system of claim 15, wherein the wherein theaction is adding the at least one keyword to a repository based on theconfidence level.